Privacy Policy

Privacy is Protection.

Effective Date: [INSERT DATE] · Last Updated: [INSERT DATE]

Mail sitting on a kitchen table, ready to be reviewed.

Your information belongs to you. Senior Signal will never sell, rent, or trade your personal information.

Senior Signal LLC (“Senior Signal,” “we,” “us,” or “our”) provides membership-based guidance to help senior citizens and their households evaluate suspicious communications before responding. This Privacy Policy explains what information we collect, why we collect it, how we use and share it, and the choices available to you.

1. Our Privacy Principles

  • We collect only information that is reasonably useful for providing, improving, securing, and administering Senior Signal.
  • We do not sell, rent, or trade personal information.
  • We do not provide member lists to advertisers or data brokers.
  • We do not ask members to give us passwords, PINs, security codes, full Social Security numbers, or complete payment-card numbers.
  • We use technology to support our people, not to replace the human relationship with our members.

2. Information We Collect

Information You Provide

  • Contact and account information, such as your name, preferred name, email address, telephone number, mailing address, state, household information, and communication preferences.
  • Membership information, such as enrollment date, membership status, referral source, cancellation history, and customer-service records.
  • Information you share when requesting guidance, including descriptions, screenshots, forwarded messages, phone numbers, email addresses, website addresses, letters, or other materials related to a potentially suspicious communication.
  • Optional member-profile information you choose to share, such as technology preferences, hobbies, family context, or other details that help us provide more personal service.
  • Trusted-contact information, such as the name, relationship, telephone number, and email address of a family member or caregiver you authorize us to involve.
  • Communications with us, including emails, text messages, contact-form submissions, voicemails, and notes from member interactions.

Recorded Calls, Transcripts, and Summaries

Call Recording & AI Summaries

Calls to and from Senior Signal may be recorded. We provide notice that a call may be recorded, and by remaining on the call after that notice, you consent to recording where that form of consent is permitted. Where additional consent is required, we will request it.

Recordings may be transcribed and summarized using automated or artificial-intelligence tools for internal documentation, quality, continuity of service, training, dispute resolution, and fraud-prevention purposes.

Every live member conversation is handled by a real person located in the United States. Automated tools may help create internal notes, but they do not replace the person speaking with you.

Payment Information

Payments are processed through HubSpot Payments and its payment-processing partners. Senior Signal does not intend to receive or store your complete payment-card number or card security code. Payment processors may collect billing details and payment information directly under their own terms and privacy practices.

Information Collected Automatically

  • Basic device and browser information, internet protocol address, pages viewed, referring pages, approximate location derived from an IP address, and dates and times of visits.
  • Cookie and similar-technology information used to operate the website, remember preferences, measure performance, understand how visitors use the site, and support forms or communications.
  • Email engagement information, such as whether an email was delivered, opened, or clicked, where supported by our email provider.

3. How We Use Information

  • Provide membership benefits and respond to questions about suspicious communications.
  • Verify membership, maintain member records, and personalize service.
  • Communicate by phone, text, email, or mail about membership, scam alerts, service updates, billing, and support.
  • With your permission, include a trusted contact or participate in a call with a bank, utility, government agency, or other organization.
  • Process payments, renewals, cancellations, and refunds.
  • Protect members, Senior Signal, and others from fraud, abuse, security threats, or unlawful conduct.
  • Analyze service trends and improve training, operations, website content, and the Scam Library.
  • Comply with legal obligations and enforce our Membership Agreement.
  • Create aggregated or de-identified information that does not reasonably identify an individual.

4. How We Share Information

We do not sell, rent, or trade personal information. We may share information only as reasonably necessary in the following circumstances:

Service Providers

We use companies that help us operate, including HubSpot for customer relationship management, forms, email, membership administration, and payments; Quo for business calling, texting, voicemail, call recording, transcription, and summaries; Google Workspace for business email and productivity; and website hosting, security, analytics, and other operational providers. These providers process information to perform services for us and are subject to their own contractual and legal obligations.

At Your Direction

We may share information with a bank, utility, government agency, trusted contact, caregiver, family member, or other organization when you ask or authorize us to do so.

Legal and Safety Reasons

We may disclose information when we reasonably believe disclosure is required by law, legal process, court order, or government request, or is necessary to protect rights, safety, property, members, or the public.

Business Changes

If Senior Signal is involved in a merger, financing, acquisition, reorganization, sale of assets, or similar transaction, information may be reviewed or transferred as part of that transaction. Any successor would remain subject to applicable privacy obligations and the promises stated in this policy unless members are clearly notified otherwise.

5. Marketing, Alerts, and Referrals

We may send members service messages, scam alerts, newsletters, educational information, and membership communications. You may unsubscribe from marketing emails by using the unsubscribe link in the message or by contacting us. You may still receive non-marketing messages necessary to administer your membership, billing, safety, or requested support.

If someone shares Senior Signal with a parent, family member, or other person, we may send a limited introduction message identifying the referring person. We will not automatically enroll the recipient in ongoing marketing without an appropriate choice or consent.

6. Cookies and Website Measurement

The website may use essential cookies and similar technologies needed for site functions, forms, security, and preferences. We may also use analytics or advertising measurement tools after they are implemented. When required, visitors will be given choices regarding nonessential cookies. The specific tools in use may change as the website develops, and this policy will be updated when material new uses are introduced.

7. Information We Do Not Want You to Send

Please do not send Senior Signal any of the following through forms, email, text, screenshots, or voicemail:

Please Don’t Send Us This

  • Passwords or PINs
  • One-time security or verification codes
  • Full Social Security numbers
  • Complete bank-account or payment-card numbers
  • Payment-card security codes
  • Answers to security questions
  • Private keys, cryptocurrency seed phrases, or login credentials

If sensitive information is accidentally provided, we may remove, redact, restrict, or delete it when reasonably possible.

8. Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing service, maintaining business and tax records, resolving disputes, preventing fraud, meeting legal obligations, and enforcing agreements. Different types of records may be kept for different periods. We may retain recorded calls, transcripts, summaries, case notes, and membership records when reasonably useful for service continuity or legal protection. When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it.

9. Security

We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information we maintain. These may include access controls, multifactor authentication, reputable service providers, encryption offered by those providers, staff procedures, and limiting collection of sensitive information. No system, transmission, or storage method can be guaranteed to be completely secure, and we cannot promise absolute security.

10. Your Choices and Privacy Requests

Depending on where you live and applicable law, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information, or to limit or object to certain uses. Because Senior Signal does not sell personal information, there is no need to opt out of a sale by us. You may also:

  • Update contact or profile information by contacting us.
  • Unsubscribe from marketing emails using the link in the email.
  • Request that an optional trusted contact be added, changed, or removed.
  • Request information about recorded calls or seek deletion where legally and operationally appropriate.
  • Manage cookies through available website controls or browser settings.

We may need to verify your identity before completing a request. We may deny or limit a request where permitted by law, including when information must be retained for security, fraud prevention, legal claims, tax, contractual, or recordkeeping purposes. Authorized agents may submit requests where applicable, subject to verification of authority.

11. Children

Senior Signal is designed for adults and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through the website. If we learn that such information was collected without appropriate authorization, we will take reasonable steps to delete it.

13. United States Operations

Senior Signal is operated in the United States, and information may be processed and stored in the United States by us and our service providers. If you access Senior Signal from outside the United States, your information may be transferred to and processed in jurisdictions with different data-protection laws.

14. Changes to This Policy

We may update this Privacy Policy as Senior Signal develops or as legal, operational, or technology requirements change. We will post the updated policy with a new effective date. If a change materially affects how we use member information, we will provide additional notice when reasonably appropriate.

15. Contact Us

Questions or privacy requests may be sent to:

Senior Signal LLC
Email: support@seniorsignal.org
Phone: [INSERT BUSINESS PHONE]
Mail: [INSERT APPROVED BUSINESS MAILING ADDRESS]

Privacy policies can feel overwhelming. If anything here is unclear, call or email us. A real person will be happy to explain it in plain English.