Amazon Account Scams
An email, text, or call claims a large order was placed on your Amazon account and asks you to call a number to cancel it.
How the scam works
You receive a message saying an expensive item, such as a laptop or gift card, was just ordered on your account.
It includes a phone number to call if you did not make the purchase.
The number connects you to a scammer who asks for remote computer access, banking details, or gift cards to “refund” the charge.
Common warning signs
- The message includes a phone number instead of directing you to sign in to Amazon yourself.
- You are asked to install remote-access software to “process a refund.”
- You are asked for banking information to reverse a charge that never happened.
- The email address does not end in an official amazon.com domain.
What to do
- Do not call the number in the message.
- Open a browser and go to Amazon directly, or use the Amazon app, to check your order history.
- If you are unsure, ask Senior Signal to help you review the message before doing anything.
What not to do
- Do not call phone numbers listed in the suspicious email or text.
- Do not install any software someone asks you to download to “fix” the order.
- Do not share banking details to receive a refund for a purchase you did not make.
Example message
Unknown
Your Amazon order for a MacBook Pro ($2,399.00) has shipped. If you did not authorize this purchase, call 1-800-555-0199 immediately.
Never call a phone number contained in a suspicious message. Instead, use the official phone number printed on your card, statement, or the organization's official website.
When to contact Senior Signal
If you get a message like this, contact Senior Signal before calling any number in the email or text.